• Organise staff on duty to ensure effective skill mix, priorities of residents and effective team working
• Organise rota to ensure team is staffed according to agreed staffing levels, avoiding use of agency unless agreed with HQC
• Carry out supervisions and appraisals of team with HQC/ give feedback on performance
• Promote excellent team working practices in all care services by leading by example, working alongside all staff
• Support in the training and development of all staff
• Ensure excellent communication between day and night staff
• Ensure information required for audit/ CQC/ Social Services is provided on time (see guidelines)
• Ensure highest standards of care/ customer service

• Support people to ‘use it or lose it’ in everyday life
• Support people to take part in meaningful activities and interests based on life history and goals for the future
• Support people to continue to take an interest in daily living tasks and in the community
• Ensure that people are included in all decisions, meetings and discussions that involve them, the environment or any aspect of their lives
• Key workers to ensure that they spend half an hour per week with people they support
• Support families (if appropriate) to be included in daily life and the community
• Support personhood and wellbeing by respecting a person’s past, present and future
• Foster dignity, respect, choice, comfort, identity, occupation, inclusion, love, attachment and value of all people by non-discrimination, equality and recognising the uniqueness of each person
• Communicate with people by adapting verbal and non verbal communication to meet individual needs
• Ensure excellent communication with people, staff, relatives and other health care professionals

• Set tables and trays for all meals according to individual requirements and serve meals/snacks following hygiene and food handling procedures
• Support people to take part in food preparation, serving or clearing away to encourage a family style atmosphere
• Support people to ensure they receive a balanced diet according to nutritional assessment and are offered appropriate choices from menu
• Carry out cleaning tasks as required

• Support people with all aspects of personal care, promoting independence at all times
• Support people with mobility and movement  as per manual handling plan,
• Support people with hearing aids, glasses and dentures
• Promote healthy skin to prevent deterioration including pressure care, foot and oral hygiene, falls management
• Promote continence and use appropriate aids if required according to care plan
• Follow guidelines for handover and report at beginning and end of each shift, prioritising workload
• Escort residents to hospital and other appointments as required
• Follow key worker duties ensuring all aspects of role are met
• Administer drugs to people following correct procedure and documentation

• Record and maintain each person’s life history and documentation to incorporate changes in need, choices or ability
• Ensure all records are kept up to date

Goal: We will do this by ensuring that every aspect of our work represents best practice and supports a culture of honesty, integrity and quality.

• Read, sign, demonstrate understanding and follow all policies, procedures and guidelines in Service Policy/ guideline file
• Apply training and job specific knowledge to role
• Support all residents and visitors in a courteous and professional manner
• Maintain excellent customer service face to face, via telephone or in written documents
• Answer and return all telephone calls promptly, courteously and professionally according to guidelines
• Ensure punctual start to shift or working hours
• Ensure flexibility to meet Service and business needs
• Adhere to company sickness policy
• Drive company vehicles according to guidelines and carry out errands for other services
• Check service and general  notice boards each day on duty and ensure understanding/action taken
• Check appropriate place for mail and diary/ communication information each time on duty
• Make sure appropriate information with regard to staff or residents is passed within your service and to other services at Middleton Hall
• Ensure work area is kept tidy at all times, especially at the end of a shift
• Provide assistance to colleagues within service and other services based on priorities

• Read, sign and follow all health and safety policies and procedures
• Ensure equipment is safe and suitable for purpose and report faults in maintenance book and/or take appropriate action
• Wear protective clothing as identified in risk assessments
• Follow COSHH guidelines
• Report all accidents/incidents in relevant documentation

• Attend all statutory training/ Ensure that minimum yearly training hours are achieved
• Ensure that dress and conduct reflect Middleton Hall’s standards (as per policy)
• Complete set objectives and prepare/attend all appropriate meetings/reviews and appraisals
• Coaching and assisting new members of staff by leading by example, demonstration and help completing induction/familiarisation
• Organise and prioritise own workload according to daily routines and objectives agreed with line manager
• Ensure staff, residents and customers are respected, treated as equals

• Maintain Middleton Hall’s grounds according to daily job list from Estate Manager
• Follow agreed work plan as discussed at 12 weekly supervision/reviews

• Maintain high quality grassed areas during growing periods by cutting/edging and remedial treatments as necessary
• Keep all beds tidy and weed-free
• Divide plants to increase stock
• Keep all patio/tarmac/gravel areas weed-free
• Lawns cut, edged, monitored throughout growing season, hedges, leaves, compost, weed control, beds dug and stocked
• Maintain colourful displays in tubs around grounds

• Carry mobile at all times
• Maintain tools, clean after each use, take care of equipment
• Cost out any projects and get authorisation prior to starting
• Utilise space/time and stock of plants to ensure the greenhouse is running at full capacity
• Sale of garden produce

• Work with other members of the maintenance team to provide sickness and holiday cover (routine repairs tasks and maintenance)

• Keep records of all equipment, servicing, due dates
• Keep all substances used in gardens in safe manner, following COSHH guidelines
• All chemicals locked away when not in use
• Do not leave any chemicals or Tools unguarded, safety of residents paramount

• Read, sign, demonstrate understanding and follow all policies, procedures and guidelines in Department Policy file
• Apply training and job specific knowledge to role
• Deal with all residents and visitors in a courteous and professional manner
• Demonstrate understanding of telephone system
• Answer and return all telephone calls promptly, courteously and professionally according to guidelines
• Ensure punctual start to shift or working hours
• Ensure flexibility to meet department and business needs
• Adhere to company sickness policy
• Drive company vehicles according to guidelines and carry out errands for other departments
• Check department notice board each day on duty and ensure understanding/action taken
• Check appropriate place for mail and diary information each time on duty
• Make sure appropriate information with regard to staff or residents is passed within department and to other departments
• Ensure work area is kept tidy at all times, especially at the end of a shift
• Provide assistance to colleagues within department and other departments based on priorities

• Read, sign and follow all health and safety policies and procedures
• Ensure equipment is safe and suitable for purpose and report faults in maintenance book and/or take appropriate action
• Wear protective clothing as identified in risk assessments
• Follow COSHH guidelines
• Report all accidents/incidents in relevant documentation

• Maintain staff handbook
• Attend all statutory training
• Ensure that minimum yearly training hours are achieved
• Ensure that dress and conduct reflect Middleton Hall’s standards (as per policy)
• Complete set objectives and prepare/attend all appropriate meetings/reviews and appraisals
• Coaching and assisting new members of staff by leading by example, demonstration and help completing induction/familiarisation
• Organise and prioritise own workload according to daily routines and objectives agreed with line manager

• Carry out all named nurse duties according to guidelines
• Plan care with resident monthly or as indicated (key worker or named nurse only)
• Assist residents with all aspects of daily living, bathing, dressing, ensuring promotion of their independence at all times
• Assist residents with mobility problems as per moving and handling care plan, ensuring general care of wheelchair/walking aids
• Assist residents with care of hearing aids, glasses and dentures
• To take appropriate measures to prevent physical deterioration including pressure care, foot and oral hygiene, falls management
• Promote continence where appropriate and manage incontinence according to care plan
• Encourage residents mental wellbeing by appropriate stimulation according to care plan
• Answer call system promptly and prioritise tasks
• Follow guidelines for handover and report at beginning and end of each shift
• To make and change beds according to policy
• Escort residents to hospital and other appointments as required
• Administer drugs following correct procedure and documentation
• Be aware of clients social needs and provide information to meet them
• Carry out specific nursing duties including dressings, risk assessments, emergency first aid, directing care

• Work with social care co-ordinator in ensuring activities are delivered

• Set tables and trays for all meals in the correct manner and serve meals/snacks to hotel standard following hygiene and food handling procedures
• Assist residents to eat and drink in a dignified and supportive manner
• Ensure all residents receive correct dietary and fluid intake according to nutritional assessment and are offered appropriate choices from menu
• Carry out cleaning tasks as required, especially when housekeepers are not on duty or short staffed

• Complete and update resident documentation accurately including:- Care plans, resident notes, social care, diaries, daily accountability, bath record

• Record (in documentation above) all care given with resident to timescales and format in guidelines
• Provide advice and support to carers on all aspects of care documentation to ensure the highest standards of care delivery

• In the absence of care managers, organise off duty/nurse or carer absence ensuring budget/staffing levels are not exceeded
• Monitor standards of care by working alongside carers and providing performance feedback with appropriate manager
• Discuss with staff working in residential areas, that all care has been delivered and documented as per policy and guidelines
• Organise daily workload according to staffing/skill mix/dependency/workload

• Apply all knowledge/training/research based practice to develop systems/care practices/working methods to deliver ‘Innovation and Excellence in Care’
• Attend professional nurse forums to develop and extend skills/knowledge and care
• Attend senior care/nurse meetings to ensure continuity of 24 hour care to all clients

• Ensure as a Registered Nurse you comply with NMC’s prep recommendations
• Actively support all training at Middleton Hall, promoting learning and development of all staff
• Assist in training and supervision of all new staff and actively participate in induction and foundation training
• Assist in NVQ training programme, providing mentorship and support to students

• Read, sign, demonstrate understanding and follow all policies, procedures and guidelines in Department Policy file
• Apply training and job specific knowledge to role
• Deal with all residents and visitors in a courteous and professional manner
• Demonstrate understanding of telephone system
• Answer and return all telephone calls promptly, courteously and professionally according to guidelines
• Ensure punctual start to shift or working hours
• Ensure flexibility to meet department and business needs
• Adhere to company sickness policy
• Drive company vehicles according to guidelines and carry out errands for other departments
• Check department notice board each day on duty and ensure understanding/action taken
• Check appropriate place for mail and diary information each time on duty
• Make sure appropriate information with regard to staff or residents is passed within department and to other departments
• Ensure work area is kept tidy at all times, especially at the end of a shift
• Provide assistance to colleagues within department and other departments based on priorities

• Read, sign and follow all health and safety policies and procedures
• Ensure equipment is safe and suitable for purpose and report faults in maintenance book and/or take appropriate action
• Wear protective clothing as identified in risk assessments
• Follow COSHH guidelines
• Report all accidents/incidents in relevant documentation

• Maintain staff handbook
• Attend all statutory training
• Ensure that minimum yearly training hours are achieved
• Ensure that dress and conduct reflect Middleton Hall’s standards (as per policy)
• Complete set objectives and prepare/attend all appropriate meetings/reviews and appraisals
• Coaching and assisting new members of staff by leading by example, demonstration and help

completing induction/familiarisation

• Organise and prioritise own workload according to daily routines and objectives agreed with line manager

• Organise staff on night duty to ensure effective skill mix, priorities of residents and effective team working
• Organise rota to ensure night team is staffed according to agreed staffing levels, avoiding use of agency unless agreed with HQC

• Carry out supervisions and appraisals of night staff as per CQC guidelines
• Promote excellent team working practices in all care services by leading by example, working alongside all staff
• Support in the training and development of all night staff
• Ensure excellent communication between day and night staff
• Ensure information required for audit/ CQC/ Social Services is provided on time (see guidelines)
• Complete drug order as per policy and complete 3 monthly drug audit/signatory check
• Follow general guidelines for night duty including best practice, cleanliness and laundry
• Ensure highest standards of care in all service areas and coordinate with residential staff to support this

• Carry out all duties according to guidelines/ policies
• Plan care with resident monthly or as indicated (key worker or named nurse only)
• Support residents with all aspects of daily life (physical, emotional and psychological)
• Follow care plans/ risk assessments to ensure highest standards of  care in relation to skin integrity, risk, falls and nutrition
• Administer drugs following correct procedure and documentation
• Carry out specific duties and directing care as prescribed by previous shift/ priorities of residents

• Foster dignity, respect, choice, comfort, identity, occupation, inclusion, love, attachment and value of all people by non-discrimination, equality and recognising the uniqueness of each person
• Ensure that people are included in all decisions, meetings and discussions that involve them, the environment or any aspect of their lives

• Set tables and trays for all meals in the correct manner and serve meals/snacks to hotel standard following hygiene and food handling procedures
• Support residents to eat and drink in a dignified and supportive manner
• Ensure all residents receive correct dietary and fluid intake according to nutritional assessment
• Carry out cleaning tasks as required

• Complete and update resident documentation accurately including:- Care plans, resident notes, social care, diaries, daily accountability, according to policies and guidelines
• Provide advice and support to carers on all aspects of care documentation to ensure the highest standards of care delivery

• Apply all knowledge/training/research based practice to develop systems/care practices/working methods to deliver ‘Innovation and Excellence’
• Ensure that as a registered nurse you comply with code of conduct
• Attend senior care/nurse meetings to ensure continuity of 24 hour care to all clients

excellence

Goal: We will do this by ensuring that every aspect of our work represents best practice and supports a culture of honesty, integrity and quality.

• Read, sign, demonstrate understanding and follow all policies, procedures and guidelines in Service Policy/ guideline file
• Apply training and job specific knowledge to role
• Support all residents and visitors in a courteous and professional manner
• Maintain excellent customer service face to face, via telephone or in written documents
• Answer and return all telephone calls promptly, courteously and professionally according to guidelines
• Ensure punctual start to shift or working hours
• Ensure flexibility to meet Service and business needs
• Adhere to company sickness policy
• Drive company vehicles according to guidelines and carry out errands for other services
• Check service and general  notice boards each day on duty and ensure understanding/action taken
• Check appropriate place for mail and diary/ communication information each time on duty
• Make sure appropriate information with regard to staff or residents is passed within your service and to other services at Middleton Hall
• Ensure work area is kept tidy at all times, especially at the end of a shift
• Provide assistance to colleagues within service and other services based on priorities

• Read, sign and follow all health and safety policies and procedures
• Ensure equipment is safe and suitable for purpose and report faults in maintenance book and/or take appropriate action
• Wear protective clothing as identified in risk assessments
• Follow COSHH guidelines
• Report all accidents/incidents in relevant documentation

• Attend all statutory training/ Ensure that minimum yearly training hours are achieved
• Ensure that dress and conduct reflect Middleton Hall’s standards (as per policy)
• Complete set objectives and prepare/attend all appropriate meetings/reviews and appraisals
• Coaching and assisting new members of staff by leading by example, demonstration and help

completing induction/familiarisation

• Organise and prioritise own workload according to daily routines and objectives agreed with line manager
• Ensure staff, residents and customers are respected, treated as equals